SPA POLICies

Who Can Visit

Guests must be 16 years or older. Guests under 18 must be accompanied by a same gender parent or guardian.
We do not admit guests who are pregnant. Hot and cold therapy is not safe during pregnancy, and this applies to the whole spa, including treatments.
We do not recommend coming to the spa if you have serious heart or blood pressure issues. Guests with other medical conditions should consult a physician before coming to the spa.
Do not enter the pools with an open wound, rash, or contagious skin condition.
If you are currently menstruating, please wear a tampon and swimsuit bottom. You are welcome to use the dry sauna, steam room, salt room, and receive treatments. Please do not use the hot tub or cold plunge.

A credit card is required to hold all appointments. Payment is taken in spa after your appointment.
Rescheduling: If you must reschedule/cancel your appointment, please notify the spa 24 hours in advance. Rescheduling and cancellations within 24 hours will result in you being charged 50% of the service fee, including same-day bookings.
No Show: Guests who fail to show up for their appointment will be charged 50% of the service fee. Customers who no show three appointments will only be accepted as walk-ins.
Arriving late may result in your treatment having to be cut short. No discounts will be given for appointments shortened due to late arrival.
For groups of six or more, please call us at (650) 855-9080 or email us at info@immersionspa.com to book.
HSA and FSA card payments are welcomed, provided our terminal successfully processes the transaction.
Weekends and holidays are busy. Expect crowds and noise. No discounts or refunds will be given for crowding or noise.

Once you check in, there is no re-entry for any reason.
Swimsuits are optional. Most guests are naked in the pools and saunas, but you are welcome to wear a swimsuit if you are more comfortable.
Phones and other electronics should stay in your locker. You may quietly use your phone in the designated phone area. No photography or video is permitted anywhere in the spa.
Immersion Spa is not responsible for lost or stolen items. We hold found items for 30 days.

You will be asked to leave and may be permanently banned for:

Bringing in outside food or drink, with the exception of water.
Dyeing your hair or washing clothing in the wet areas
Failure to follow posted signs and staff instructions
Repeated loud and disruptive behavior, including yelling or loud conversations.
Entering while intoxicated, or using alcohol, tobacco, or drugs on the premises.
Photography or video recording of any kind.
Inappropriate or lewd behavior of any kind.
Staring at or following other guests.

- Follow posted signage and staff instructions
- We recommend no more than 15 minutes at a time in the sauna, steam room, or hot tub. Overheating causes dizziness and fainting. Take frequent breaks, drink plenty of water, and tell a staff member if you feel unwell.
- Adjusting or tampering with any equipment, sensors, or controls and will be charged for any repairs and banned.
- To prevent cuts and injuries, no glass is allowed in the wet areas.

Immersion Spa strives to provide the cleanest water possible for our guests. To maintain the quality of our water, please follow these rules.

- Shower with soap before getting into the hot tub or cold plunge. Rinse in the shower between the amenities.
- Do not use either of the tubs after treatments. The oils left on your skin after your treatment can damage our filtration system. After scrubs, your skin will be sensitive to the chlorine.
- Lotions, soaps, and other products including face masks are not permitted in the tubs as they can damage our filtration system and compromise the water quality.